Refund policy

30-Day Return Policy

At UR Silver Spot, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• In their original condition
• Unworn and undamaged
• Returned with original packaging (when applicable)

How to Request a Return

To initiate a return, please contact our customer support team within 30 days of receiving your order. Once your return request is approved, we’ll provide instructions for returning your item.

Refunds

After we receive and inspect your returned item, your refund will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, altered, or damaged after delivery.

Shop With Confidence

Your satisfaction is important to us. Our 30-day return policy is designed to give you peace of mind while ensuring every customer receives authentic, high-quality jewelry they can trust.